Contacta

Improve customer communications with
automated call alerts and appointment reminder phone calls

How it works

Contacta couldn’t be easier to use. Accessed via a self-service website – which can be personalised – messages and campaigns can be created by following simple step-by-step instructions:

  • Create your message ­– Contacta can support multiple message types for each customer
  • Instruct Contacta to retry unanswered calls – as many or few times as you wish and at varying intervals
  • Decide what you want to do when voicemail is detected – Contacta can retry multiple times or leave a message if required
  • Decide if you want any feedback from the recipient – this is done via the recipient’s phone keypad
  • Test your call
  • Select your recipients – the database can hold up to three landline/mobile numbers for each contact
  • Determine the campaign start and stop times
  • Launch your campaign

Contacta then converts your plain text message to audio using the latest text-to-speech technology and delivers your campaign. And it doesn’t stop there. With Contacta you can follow the progress of your calls and monitor your customers’ feedback via the website, so you know exactly what’s happening.

view video  For a demonstration of just how easy Contacta is to use, view our video.

The benefits

  • Organising calls with Contacta takes just minutes, replacing manual calls that could take many hours
  • It is completely scalable – you can use the system for as many or as few contacts as you require
  • You will receive a summary of the campaign’s success and detailed call feedback, along with reporting for each message type
  • Notification of cancelled appointments means slots can be refilled, saving you time and money
  • Contacta is a very affordable option – you set up an account and pay per answered call, for the duration of the call only, so making it a cost effective process
  • Your bill is itemised by campaign and date for easy tracking of costs

Who uses Contacta?

Contacta is ideal for any organisation that needs to contact people on a regular or occasional basis. Examples include:

  • Doctors’ surgeries and dental practices that send out patient appointment reminders
  • Schools that need to alert parents to planned or sudden events e.g. school closure due to bad weather
  • Businesses wanting to communicate with employees e.g. evacuation procedures, personalised company announcements
  • Garages that want to remind customers that their MoTs and services are due
  • Delivery companies sending confirmation of delivery times or reminders

If you’d like to find out more about how Contacta could help your organisation please contact us – we’d be happy to tell you more or you can register for an account here.